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Delivery & Returns

Delivery   

Your order should normally arrive within 3-5 working days (UK orders). The shipping and handling charge is £3.99 for the UK standard delivery only. 
FREE delivery on orders over £75
We now ship worldwide.

Returns Policy

We really hope that you will be pleased with your order, however we understand that sometimes you might want to send something back. All items can be returned within 28 days of placing the order. Goods must be returned as new in an un-worn and saleable condition with their labels and packaging, upon receiving the goods we will be happy to offer you a refund or exchange.
 
Please send your returns to:  

EcoOutfitters
12 Greenham Road
London
N10 1LP
Please also include either your original invoice, or a note with your name, what you would like in exchange, where you would like it sent and a daytime telephone number.
 
How to Return or Exchange

We would strongly recommend that all exchanges and returns are sent to us by Recorded Delivery or with a Certificate of Posting from the Post Office as we cannot be held responsible for goods lost in transit. Goods are returned to EcoOutfitters at your own expense, however, we will send your exchange back out to you at no extra charge. You will receive your refund credit or exchange order (when in stock) within 10 working days of us receiving the goods. We endeavour to process this as quickly as possible. 
 
Refunds

If you return your item by post, your refund should take between 3-5 working days to process, once we have received it back. This does not affect your rights under the Consumer Rights Directive.

Faulty, Missing or Wrong Items

If something that you have bought from us is faulty, missing from your order or we sent you the wrong item, then we are very sorry, and we will be happy to offer you a replacement and refund for your reasonable postage costs of returning it to us. Please e-mail us at info@ecooutfitters.co.uk to arrange your replacement or refund within 28 days of purchase.